FAQ

💬 Frequently Asked Questions (FAQ)

How do you have such great prices?

We’ve partnered with official distributors and top wholesalers in Spain to get the best possible prices for you. Our goal is to give every player the maximum value for their money without compromising quality.

Who are you?

We’re two Argentines who absolutely love padel 🇦🇷.
Our mission is to help the sport grow worldwide by offering authentic gear at fair prices, no matter where you are.

Why doesn’t my package have your logo?

We work as an intermediary — your order ships directly from our trusted suppliers in Spain.
This lets us avoid unnecessary costs and keep prices low while ensuring your products are brand new and 100% original.

Do you have [X] racket?

Most likely, yes! 🎾
We’re always updating our catalog with new models.
If you don’t see a racket you want, just send us a message on Instagram (@smashpadelus) — we’ll find it for you fast.

Where do your products come from? Are they original?

Absolutely ✅ All products come directly from Spain, sourced through official brand channels, and include the original manufacturer warranty.

Do I have to pay anything extra? Am I responsible for taxes?

We aim to keep our prices clear and transparent.
If you’re in the US, Canada, or Mexico, what you see on our site is usually the final price.
For other countries, import duties or tariffs may apply.
👉 Buyers are responsible for import taxes, if applicable.
If you’d like to know how much that might be, contact us before purchasing, and we’ll gladly estimate the import costs for your location.

What happens if the tax amount differs from the estimate?

If your import tax ends up lower, you simply save the difference — great news for you!
If it’s higher than expected, we’ll make it right by giving you a store credit or discount coupon equal to the difference.
Just send us proof of your tax payment and a screenshot of the receipt, and we’ll take care of it quickly.

Why don’t you ship to the EU?

We currently can’t ship to the European Union due to tax and import regulation complexities.
However, we’re actively working on solving this so we can soon offer our great prices to EU players as well 🇪🇺. Stay tuned!